Consumers want it free and yesterday, but they also changed their mind.
August 5, 2022 7:02 PM Subscribe
We’ve had people buy say a Pista pump and take [out] the leather gasket, rubber chuck seal, piston glide ring, gauge… all the internal replacement parts that you can buy separately, and then put it back together and return. The owner of a 107-year old, made-in-USA bike pump company discusses how the Amazon marketplace, blatant fraud, changing customer expectations, and social media have forced them to change their previously generous return policy. They are far from the first.