January 2, 2004 5:17 PM   Subscribe

The Art of the Apology. Perhaps some mefi discussions may benefit from this. Fresh year, and all. [via boingboing]
posted by majcher (4 comments total)
For something the woman says she just wrote off the top of her head, this IS quite good.

Apologies are kind of a lost art. I know people with Teflon psyches who really seem to believe that they never do anything wrong. In a way, I kind of envy them - it must be nice to never feel guilty over anything you do - but then they're also pretty generally angry assholes who make wrack and ruin of their relationships and are incapable of personal growth - because if you can't see where you went wrong, you can't fix it.
posted by orange swan at 5:44 PM on January 2, 2004

[this is good]
posted by plep at 2:10 AM on January 3, 2004

Well spotted. Good link.
posted by apocalypse miaow at 2:14 AM on January 3, 2004

Here's a similar article from Harvard Business School
posted by todd at 8:17 AM on January 4, 2004

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