McDonalds Outsourcing Drive Through Order Takers
January 23, 2005 11:52 AM Subscribe
Would You Like Fries With That? Fourteen McDonalds in Oregon and southeastern Washington have been linked to the call center operated by SEI-CCS Inc.,(link works in IE only...) a Fargo, N.D.-based company that works closely with McDonald's. The call taker in Grand Forks enters your order into a computer and relays it back to the home restaurant, where it pops up on a screen in the kitchen. Meanwhile, a digital camera photographs your car as you drive through. The photo pops up on a separate screen next to the order at the drive-through cashier's window to match the order with the car. A total of 50 McDonald's are expected to be on line within a few months, including seven more of Adams' restaurants and five in the Portland area, he said.
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