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September 25, 2005 7:01 AM   Subscribe

iPod Nano - 1000 songs scratches (via Slashdot)
posted by FieldingGoodney (70 comments total)
 
I'm usually the last to complain about a FPP - but a single link to an iPod forum where owners are complaining about their latest toys (via Slashdot!) seems... lame...
posted by wfrgms at 7:14 AM on September 25, 2005


aah well.....
posted by FieldingGoodney at 7:16 AM on September 25, 2005


You cover it and it doesn't scratch. You don't cover it and it scratches. I got used to this reality with my iPod -- I'd think that it would be especially the case for a product this very small.
posted by VulcanMike at 7:24 AM on September 25, 2005


Oh wah wah. If it still works, quit your bitchin' and thank the Lord you could even afford one.
posted by ThePinkSuperhero at 7:24 AM on September 25, 2005 [1 favorite]


Is the scratching on the Nano worse than the scratching on other models?
posted by ThePinkSuperhero at 7:24 AM on September 25, 2005 [1 favorite]


If it's as bad as it sounds, Apple MUST do a full recall right away.

And you wonder why some people think Apple buyers are a little obsessive.
posted by The Jesse Helms at 7:25 AM on September 25, 2005


Uh, yeah, looking at my iPod at this very moment I can see possibly hundreds of scratches. Works just fine. Fielding, is this a mocking post or a "hey they're onto something" post?
posted by zardoz at 7:28 AM on September 25, 2005


people have spotted that the plastic used for the screen and front of the product is as sensitive as a Kate Moss sponsor

I think the point is that the new Nano isnt anywhere near as scratch resistant as the previous iPods. I've had my 20gig for around a year now, and apart from one tiny scratch it still looks fairly new. The nanos dont seem to be fairing as well.
posted by lemonfridge at 7:31 AM on September 25, 2005


I'm shocked that one of the iPod owners drives a VW. I wonder if he drinks Starbucks.
posted by Kwantsar at 7:39 AM on September 25, 2005


The material in the store seemed the same to me. Having said that, I am a clumsy oaf with my devices and anything handheld by me earns a lot of abuse. As careful as I tried to be my original ipod looked more like a used steel cooking bowl, what with a fine matrix of scratches every which way. I wisened up on the second pod and bought a beautiful case -- now the case gets all the blemishes.

I think they kind of have a point that to be engineered so well for everything else it should be a bit sturdier on the metal side -- but I think they were going for weight and engraving versus a heavier, scratch resistent metal..

*suddenly imagines the iron ipod*
posted by cavalier at 7:40 AM on September 25, 2005


So what is Bush and FEMA doing about this crisis?
posted by sexymofo at 7:41 AM on September 25, 2005


You could just do this and stop worrying.
posted by fixedgear at 8:52 AM on September 25, 2005


George Bush don't *like* Mac people...
posted by PeterMcDermott at 8:53 AM on September 25, 2005


You cover it and it doesn't scratch. You don't cover it and it scratches. I got used to this reality with my iPod -- I'd think that it would be especially the case for a product this very small.

You buy a virus scanning program and you don't get viruses. You buy a virus scanning program and you don't get viruses. I got used to this reality with my Windows box. I can't imagine anyone ever complaining about viruses on Windows or Linux or Mac users saying bad things about the fact that Windows has a lot of virii. Just buy protection...
posted by juiceCake at 8:56 AM on September 25, 2005


I slapped my iPod into an iSkin and its been fine and dandy ever since. I had a bad drop once, cracked the protective shield over the iPod's screen, but the iPod itself was casualty free. I suppose that buying some kind of protective covering for one's iPod should be a nigh mandatory act.
posted by Atreides at 8:58 AM on September 25, 2005


My solution?

Ipod shuffle. No screen to scratch.

It's the size and weight of a pack of gum, and I accidentally dropped it and my earbuds off a second story balcony onto a cement parking lot.

The Beta Band were still rocking out when I retrieved it.
posted by stenseng at 9:00 AM on September 25, 2005


Am I the only person in the world that sees scratches as a badge of honor. The day after I bought my new bike there were scratches on it from when it shifted wrong under the lock. Instead of freaking out and demanding a recall, I rode the hell out of it.
posted by dial-tone at 9:02 AM on September 25, 2005


Then again, I have no interest in buying an ipod.
posted by dial-tone at 9:02 AM on September 25, 2005


Isn't this because the nano has a black front and the others were white?
posted by smackfu at 9:04 AM on September 25, 2005


You gotta admit, it has to be aggravating to buy something on the strength of its appearance, then find that it gets scratched and ugly if you so much as look at it the wrong way.
posted by clevershark at 9:05 AM on September 25, 2005


So what is Bush and FEMA doing about this crisis?

Nothing yet. Give it a week. FEMA wants to help, but Bush hasn't said they can yet.
posted by lemonfridge at 9:06 AM on September 25, 2005


I'm taking preorders for aftermarket nano touch up paint, officially licensed from Apple. Only $50.
posted by dial-tone at 9:20 AM on September 25, 2005


It also makes it go faster, and protects you from radiation.
posted by dial-tone at 9:22 AM on September 25, 2005


You gotta admit, it has to be aggravating to buy something on the strength of its appearance, then find that it gets scratched and ugly if you so much as look at it the wrong way.

Apple customers aren't used to this by now?
Think different, man!

fixedgear's link redeemed the post for me.
That looks awesome.
posted by Busithoth at 9:23 AM on September 25, 2005


iPod owners who're freaking out about scratches are pretty easy to make fun of, but I think any product that doesn't live up to its selling points--Apple does push the attractiveness issue pretty hard-- is going to earn the same sort of criticism. This is laughworthy mostly because it's an iPod, not a dialysis machine, and these folks are making themselves seem spoiled and entitled. Of course it seems silly that they're demanding a recall. Other iPods scratch, too, if they're not covered. It's not as if they're making them out of unused black boxes.
posted by rebirtha at 9:25 AM on September 25, 2005


Busithoth writes "Apple customers aren't used to this by now?
"Think different, man!"


Well, I haven't been an Apple customer for a while... in fact one of the things that convinced me not to go down that path anymore was the sight of unsightly crack lines showing up in the plastic of the Mac Cube that was on my work desk. What's the point of buying something for its looks if they don't last?
posted by clevershark at 9:27 AM on September 25, 2005


I might have missed it somewhere (can't quite be bothered to trawl through all the /. and Apple posts), but if not, there's now flawedmusicplayer.com set up by some guy whose nano took some damage not long after he got it. Sort of like the nano's very own ipodsdirtylittlesecret.com.
posted by TheDonF at 9:34 AM on September 25, 2005


seriously, people who are saying this is no big deal aren't aware of some things: (the fault of an uninformative fpp, frankly.)

1. the nano is small enough that a hundred or two hundred scratches can make reading the display like reading a book covered in vaseline.

2. people are complaining that the nano scratches while inside a soft case in their pocket with nothing else inside that pocket. That's more than a little extreme. Just how do you protect something if it gets scratched within a protective covering?

3. Furthermore, there aren't yet any real case solutions for the nano, yet. People have been trying to protect them by wrapping them in cloth or using the soft cases for their older ipods, and that still hasn't worked.

that said, this fpp really could have shared more than just a single link and a /. via link. I mean, we're all capable of reading slashdot for ourselves, and many of us already do. But it's a small problem, and I'm sure that a number of people are glad that they're aware of the problem now.
posted by shmegegge at 9:43 AM on September 25, 2005


If I were in the Apple marketing department or an easily perturbed hip nano owner, I would try passing scratches off as part of the hip design. Like faded jeans. Then they could say "it's not a bug, it's a feature."
posted by dial-tone at 9:44 AM on September 25, 2005


Wow, those screens on flawedmusicplayer are frakked up.
I still don't understand why they're color.

they're cute, but my sausage fingers would inevitably drop one if I owned it.
maybe they'll fix the problem with the next-gen nano.

FWIW, I enjoy my mini plenty, and I'd warrant it's been tossed around more than typical.
posted by Busithoth at 9:58 AM on September 25, 2005


3. Furthermore, there aren't yet any real case solutions for the nano, yet. People have been trying to protect them by wrapping them in cloth or using the soft cases for their older ipods, and that still hasn't worked.

You can blame Apple for that. They announced their product without any warning, eliminated one of their best sellers (I'm sure the accessory suppliers are pissed as hell about that), and sold their own "protective cases" as a pre-order, instead of shipping with the actual product. Accessory supplies had to create their products from scratch as the Nano is so completely different from the Mini, which takes a lot of time. (iSkin, for instance, is releasing their covers in October, well after the initial product launch date)

Apple either really dropped the ball or secretly expected these results, thus boosting their own profits. I personally think it's the latter. They knew that the early-adopters would pay any amount of money to get it first and, if anything went wrong, would simply buy another one (because many Apple customers are associated with yuppies).

The fact that the iPod has failed to add some critical components to their system (like gapless playback) tells me that Apple cares more about the Benjamins and less about long-term customer retention. They're riding the "fad" for all it's worth and using it to finance their next project.
posted by SeizeTheDay at 10:20 AM on September 25, 2005


i have an mp3 cd player, each cd cost me less than 10 cents and can hold 100's of songs. the thing cost me 25 bucks and i have had it for years, it is tuff, i have dropped and nothing has happened and i dont have to deal with i-tunes or any other large bloatware, i just fire up nero and burn, i can run, jog, bike, backpack with it and its fine, its no bigger than an average walkman. i still dont understand why people spend all that money for a little piece of crap thats just going to break on them if they play with it too hard, i guess i dont have problems with skipping because of all that extra money in my back pocket padding the thing.
posted by stilgar at 10:31 AM on September 25, 2005


Did you look at any of the photos?

Which photos are you looking at? The original thread on the Apple forums doesn't have any, and the flawedmusicplayer ones aren't scratched, they're cracked/broken.
posted by smackfu at 10:32 AM on September 25, 2005


I was about to snark that my MP3 play has no scraches, but it actualy came with it's own plastic cover which I've always used. I have no idea how scrach-prone it is, even though I use it all the time.

---

Apple's amazing "design asthetic" is a buch of crap. Yeah, the products look nice, but good design includes durability and maintainability. Sacraficing user servicing for looks isn't good design, making something who's looks are going to deteriorate immediately isn't good design either.

Why not include a slipcover with the system? Samsung does it. Why not have a replaceable battery? 90% of the volume of my samsung player is taken up by a AA battery (which I could recharge if I wanted).

i have an mp3 cd player, each cd cost me less than 10 cents and can hold 100's of songs. the thing cost me 25 bucks and i have had it for years, it is tuff, i have dropped and nothing has happened and i dont have to deal with i-tunes or any other large bloatware, i just fire up nero and burn, i can run, jog, bike, backpack with it and its fine, its no bigger than an average walkman. i still dont understand why people spend all that money for a little piece of crap thats just going to break on them if they play with it too hard, i guess i dont have problems with skipping because of all that extra money in my back pocket padding the thing.

I had a MP3-cd player once, and it took 30 seconds to boot before I could hear any music. Even with normal CDs. the MP3-CD player in my car works fine though.

But even then, I wouldn't want to take something so large to the gym with me.
posted by delmoi at 10:41 AM on September 25, 2005


This is laughworthy mostly because it's an iPod, not a dialysis machine, and these folks are making themselves seem spoiled and entitled.

What is the deal with people complaining about entitlement all the time? The Katrina victims felt like they were 'entitled' to food and water, the guy who got arrested in England for 'looking suspicious' felt like he was 'entitled' to a fair legal system, now upset Nano owners feel like they're entitled to have something they paid for last more then a few weeks?

WTF. Some people are entitled to certain things. One of those things is that if you pay a couple hundred dollars for something, it should last a couple of years.
posted by delmoi at 10:47 AM on September 25, 2005


Also, I've dropped my samsung player several times from 4 or 5 feet. Hasn't broken the screen at all. OTOH I've had another electronic device break it's screen with an even shorter fall
posted by delmoi at 10:48 AM on September 25, 2005


Uh, this isn't new. iPods have always scratched.

I was an early adopter and bought the original iPod, as did a friend. Within a week of the purchases, we both found our iPods covered in scratches because we just carelessly threw them in pockets. I didn't bitch about it. A few years later when I had the money to buy a new iPod, I just made sure to get a case as well. That second iPod is now over a year old and has no scratches.

The majority of people in that Apple forum thread are total fools. OMG, the iPod scratched after you put it in your pocket with "just some change." Breaking news: metal scratches plastic!

This is surely Steve Jobs' fault. I mean, no other piece of consumer electronic kit gets scratched. Certainly no one complains about scratches on their Sony PSPs or Gameboy Micros. Cell phones are all magically scratch resistant. PDAs? They only sell those screen protectors for laughs.

When you pay $200+ for a delicate piece of technology, you have to treat it carefully. I don't put my cellphone in the same pocket as my keys or my pen or my change, because I don't want it to get scratched. What next, a thread about how people's digicams don't work after they store them in a bag of sand?
posted by jbrjake at 10:50 AM on September 25, 2005


The majority of people in that Apple forum thread are total fools. OMG, the iPod scratched after you put it in your pocket with "just some change."

OMG, the iPod scratched after you put it in your pocket with nothing else!
posted by jimmy at 10:56 AM on September 25, 2005


Furthermore, there aren't yet any real case solutions for the nano, yet.

Not true at all. A week before I bought my nano, I went to decalgirl.com and bought both a skin to cover the entire nano and a set of four screen protectors to cover the screen. Straight out of the box I installed the skin and the screen shield. I have three replacement screen shields as the current one gets scuffed up, and the skin peels off with no residue at all and can be replaced by another skin if I so desire. Total cost, including shipping, was under fifteen dollars.

I love my nano.
posted by Lokheed at 11:04 AM on September 25, 2005


I killed a man with my iPod once. Now it's haunted by his soul. The screen flashes red, the headphone jack drips blood, and every song plays backwards. Anyone know how to fix this?
posted by fungible at 11:26 AM on September 25, 2005


Why would you want to, fungible?
posted by keswick at 11:28 AM on September 25, 2005


I'm 100% happy with my obsolete and discounted mini that I've only recently acquired. My policy is to avoid brand new products, keeps me retro cool (that's what I tell myself anyway). I can't imagine running out to buy a brand new anything. Why be the guinea pig? I don't care how well engineered or well tested something is. Cars are a perfect example of this. Beyond that, materials have limitations. I know the aluminum on my mini will get scratched and dented, it's aluminum - duh. The plastic components will probably get dirty, scuffed and maybe crack if I am careless. But I'm not going to spend more money to protect it. That's like covering my furniture in plastic. I don't know, maybe buy one to fondle or never remove from it's original packaging and buy another for real world use. I'm going to wait for the iWatch with bluetooth earphones or the iSubcutaneous before I upgrade.
posted by lazymonster at 11:30 AM on September 25, 2005


delmoi writes "What is the deal with people complaining about entitlement all the time?"

It's a testament to the sinister pervasiveness of right-wing talking points -- people are now using them in daily speech without even knowing their true origins...
posted by clevershark at 11:32 AM on September 25, 2005


Anyway, the message from all sides seems loud and clear -- if you're thinking of buying a nano because it's pretty, don't do it, because it won't stay pretty very long. Only, some people are saying "it's surprising that it's getting so many scratches". Others are saying "duh, what do you expect, of course it'll scratch".
posted by clevershark at 11:37 AM on September 25, 2005


smackfu: The Nano comes in black and white and I think both are extra scratch-prone.
posted by abcde at 11:58 AM on September 25, 2005


MetaFilter: like reading a book covered in vaseline.
posted by loquacious at 12:41 PM on September 25, 2005


I killed a man with my iPod once. Now it's haunted by his soul. The screen flashes red, the headphone jack drips blood, and every song plays backwards. Anyone know how to fix this?
posted by fungible at 2:26 PM EST on September 25 [!]


Did you buy an Applecare plan?
posted by Rothko at 12:52 PM on September 25, 2005


i guess i dont have problems with skipping because of all that extra money in my back pocket padding the thing.
posted by stilgar at 10:31 AM PST on September 25


Busted.
posted by Optimus Chyme at 1:08 PM on September 25, 2005



posted by squalor at 1:39 PM on September 25, 2005


Am I the only person in the world that sees scratches as a badge of honor.

No, you aren't. All of my favorite things are beat up, I just view it as character, and a sign that it's thoroughly used.
posted by I Love Tacos at 2:21 PM on September 25, 2005


I've carried my mini in pants pocket and in jacket pocket for nearly a year with no protector. Yeah, it's a bit scratched, but not terribly so.

Sounds like the nano should be made from aluminum also...
posted by starscream at 2:26 PM on September 25, 2005


The metal back getting scratched is one thing, but the plastic front? That also from regular use? We're not talking about tossing it a pocket with coins and keys here. I've seen the nano pretty scratched up at the Apple store, when compared to the demo Minis, iPods, and the U2 iPod, it looked pretty bad. It's one thing to get scratched from abuse, it's another to have it happen from simple usage.
posted by riffola at 2:30 PM on September 25, 2005


delmoi: Apple's amazing "design asthetic" is a buch of crap. Yeah, the products look nice, but good design includes durability and maintainability. ...

Why not include a slipcover with the system? Samsung does it. Why not have a replaceable battery? 90% of the volume of my samsung player is taken up by a AA battery (which I could recharge if I wanted).


Surely you know the answers to these questions already, don't you? Three words: To make money.*

This is after all a company that produces an OS that, by default, wants to organize all of your music with a piece of software that's designed primarily to facilitate online music sales through Apple's own music store. The iPod is all about its "profit halo": the ways that Apple can make more money off of iPod users after the fact, either by selling them music, or by driving the product upgrade cycle.

Imagine what people would say if Microsoft even dared to float a trial balloon about such a thing....

--
*(I could have put it more succinctly yet as "Planned Obselecence", but then I couldn't tie it up with user lock-in...)

posted by lodurr at 2:38 PM on September 25, 2005


This is after all a company that produces an OS that, by default, wants to organize all of your music with a piece of software that's designed primarily to facilitate online music sales through Apple's own music store.

That's just outright false. iTunes didn't even incorporate the music store until, what, version 4?
posted by gyc at 2:41 PM on September 25, 2005


[meh]
posted by ajbattrick at 2:41 PM on September 25, 2005


I don't understand the problem. Why don't Apple users buy it, put it in a glass display, and worship it like they do every other Apple product?
posted by bobbyelliott at 3:33 PM on September 25, 2005


from flawedmusicplayer.com:
Matt: So you sell a product that scratches easily, so that you can sell a case. That is a pretty good marketing strategy

It took this long for people to realize how impractical a portalbe device with fine design is? I lused over the beauty of my ipod and dock, and quickly stuffed it into a case and nevered used the dock again after it got its first scratch. It's a great device, but I'd rather see it behind a cover than covered with scratches.

Who wants a Pocket Picasso?
posted by VulcanMike at 3:42 PM on September 25, 2005


i'm with I Love Tacos and that other poster -- why pave the world in calfskin to protect your feet? just use the fucking thing, scratches and all.

i tend to think the point of the nano and devices like it is the utility. if you can't put it in your pocket because you're afraid of scratches, doesn't that diminish its utility as a go-anywhere portable device? doesn't some bulky case defeat the aesthetics of it anyway? if it has to stay in the case all the time because you're afraid of scratches, when, exactly, do you appreciate the aesthetic beauty you're protecting? do you take it out of the case wearing kid gloves and just behold it every once in awhile?
posted by Hat Maui at 9:10 PM on September 25, 2005


...




Yes.

my precious

posted by keswick at 9:18 PM on September 25, 2005


I'd be pretty aggravated if a new Nano I bought looked like crap a week after I bought without being abused. That's just stupid on Apple's part. My iPod's scratched up but on the back and is still totally usable.
posted by fenriq at 11:13 PM on September 25, 2005


what's the point of buying something cool looking if it has to be in a cover? Do you take it home, take it out of the casing and stare at it, lovingly?
posted by cell divide at 12:25 AM on September 26, 2005


guy next to me at work got one the day they were released. runs with it bikes with it commutes with it. no scratches.
posted by n9 at 5:07 AM on September 26, 2005


gyc: That's just outright false. iTunes didn't even incorporate the music store until, what, version 4?

But it does, now, right? Which would make it not "false", but "true"....

In any case, you attack the token, not the rule: Apple is all about the halo. They want to drive revenue into Apple. It's directly analogous to what MS has been trying to do for a decade or more, but hasn't been able to get away with because they're regarded as eeeeeeeeeeeeevillllllllll. (Not that i think they're not. I just find it extremely curious and amusingly inconsistent that Apple fans don't get the analogy.)
posted by lodurr at 5:34 AM on September 26, 2005


... also, data point: AFAIK, Apple isn't in the sleeve business. Product "skins" and sleeves hide the product -- the visible product is a portable ad for Apple. iPods are iconic: they're all quasi-"golden-rectangle" shapes with controllers in the shape of a concentric circle, usually with a display at the top. They like it that way; they'd generally prefer that the icon is visible and unobscured by leather or day-glo or faux leopard print neoprene.

They don't particularly care about selling you skins. That you can buy them in the Apple Store is merely an indication that they know some people will get them somewhere, and they might as well get a cut.

Something interesting about those iconics, btw. I've been noticing that Apple seems to start bold, then go quiet: the Mini started out in a range of bold colors, and it's being replaced by a smaller model that comes in any color you want as long as it's black or white, augmented by a micro (the Shuffle) that comes in any color you want as long as it's white. (The iPod itself was bold by contrast to everything else, and can't get much simpler, so there was no simpler for it to get really.)

iMacs started with bold colors, then the number of colors was reduced. When the line was refurbed, they went with a bold design (the swing-arm, which I thought was wildly impractical but extremely cool), then toned it down to a simpler, whiter (more iPod-like?), cheaper design. Similarly, the towers used to come in colors; now they're brushed aluminum. Plain.

So the trend is from bold to plain. Why? I'm convinced it's because they want to seduce with style, and then once they've got a wave of people hooked, they want to convert them to the signature Apple "aesthetic", in which everything looks kind of the same, in ways that most people can't articulate but which are no less real for that and that are difficult to copy without enhancing Apple's marketing halo.

I don't know if anyone at Apple has ever actually articulated this, but as I look back, I can see that it was true back in the 80s, as well. There was a bit of inconsistency in the inter-Jobs years, but they're back tot he pattern again.
posted by lodurr at 5:49 AM on September 26, 2005


btw, just to put a baseline down: iTunes is obviously not designed to primarily drive ITMS sales. The store icon is the same size as the icon for a user created playlist or an ipod and can be turned off. The iTMS functionality is less than 10% of what the application offers. If you want your ideas to be taken seriously by people familar with this software you might want to keep the hyperbole in check.
posted by n9 at 8:32 AM on September 26, 2005


lodurr--

what you say is true if you are just looking at the computers, but what has happened in all that time is that computers have become more interesting w/r/t what they can do. I think that the new minimalism is all about function before anything else. if there is an apple aesthetic it is in the OS now. they want to bring the beauty of OSX to the user, they want to bring the beauty of the ipod os and its easy integration to the user. they are trying to diminish the the 'machine' itself as a component of the experience. at least that is what I think.
posted by n9 at 8:35 AM on September 26, 2005


Hrm. Apple becomes famous for airing a commercial in which the protaganist rebels in a 1984 Orwellian world in which the "leader" is on a giant television screen in front of loyal masses. Circa 2005, Steve Jobs introduces his newest products like the Nano in front of a loyal crowd using giant television screens. Yay for sameness.
posted by Atreides at 8:39 AM on September 26, 2005


n9 -- Well, I'll agree with you if what you mean is that they want to make the machine "invisible" as a machine, a la ubiquitous computing. But they're all about having the specific machines be critically important. And very specifically, that they be Apple machines.

Case in point: As they move to intel chips, they're taking great care to ensure that you can't run any commercial non-Apple OS on it without violating their warranties. Modders will cry foul, but everyone else will hail it as wise quality control (and occasionally, as wise market-protection). (The truth is that Macs get much of their vaunted stability from HW:SW integration that wouldn't be possible if they didn't control the HW. That's especially true of their laptops -- witness the flakey hibernation on just about every Windows laptop evar. But again, I digress.)

As for teh beuty of OSX... it's good. It's not "beautiful", though. Especially not the UI. I loathe Gnome, and AFAIAC Gnome has it all over the OSX UI in most regards. KDE blows it out of the water. Even Win2K is better in many regards. YMWV, of course, but with Linux (and also Win2K and WinXP, to a somewhat lesser extent) you can change a great deal about how the UI works to make it work better for you; that's comparatively difficult to do on a Mac.
posted by lodurr at 8:49 AM on September 26, 2005


A couple of "speed scratches" and my Nano just seems so much snappier.
posted by dmd at 10:18 AM on September 26, 2005


Apple responds
posted by the_bone at 9:00 PM on September 27, 2005


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