Age of the Customer
May 15, 2000 9:44 AM Subscribe
Age of the Customer : John Ellis articulates the current business climate of customer empowerment and highlights some companies (Coke and Time-Warner) who Just Don't Get It.
Mmm. More reasons why I'm glad to have quit my previous job. Danke, Elf. :)
posted by jason at 10:49 PM on May 16, 2000
posted by jason at 10:49 PM on May 16, 2000
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Excuse me, Internet companies only "get it" if you enjoy talking to voice-mail systems, and the ill-programmed computers didn't louse up your account this month.
posted by Electric Elf at 5:21 PM on May 15, 2000