Update: I was able to fix the problem on a per-phone basis by doing the following:
Open Settings > Messages.
Toggle iMessage to Off.
Send a text to the black-hole number. (It should send as SMS.)
Turn iMessage back on in Settings > Messages.
Of course, the only phone I have access to is Ellen’s, and I’m not about to ask all of my contacts to do this. At least now Ellen can text me, but that’s nothing close to a solution.
Go to: https://supportprofile.apple.com/MySupportProfile.do
Log in if not already logged in.
Click on "edit products"
Click on the "x" to the right of the product.
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