This software never crashes. It never needs to be re-booted. This software is bug-free. It is perfect, as perfect as human beings have achieved. Consider these stats: the last three versions of the program -- each 420,000 lines long-had just one error each. The last 11 versions of this software had a total of 17 errors. Commercial programs of equivalent complexity would have 5,000 errors.
Admittedly they have a lot of advantages over the rest of the software world. They have a single product: one program that flies one spaceship. They understand their software intimately, and they get more familiar with it all the time. The group has one customer, a smart one. And money is not the critical constraint: the groups $35 million per year budget is a trivial slice of the NASA pie, but on a dollars-per-line basis, it makes the group among the nation's most expensive software organizations.
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