May 20, 2002
9:04 PM Subscribe
Imagine you are moving between apartments. Check out this Verizon "How do I..." page. Over 40 questions are answered, but the 2nd most obvious question one might have is strangely absent. Then try to order a basic cable service from Time Warner Cable. Do you have other examples of corporate sites that are less than helpful when what you want is less than what they would like to sell - or when you want to cancel?
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