How long does it take to fix a TV....
May 23, 2003 9:36 AM Subscribe
What is the value of good customer service? An oft asked question indeed, but one that is being answered as wee speak. The abject failure of Dixons, a UK retailer, to repair a TV set may cost them $475,000 of lost sales in less than a week (start from the bottom and work up....). [Via The Register.]
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