“If you had a complaint about the cafeteria, Michael Cole was the man to see. He was Halliburton's ‘customer-service liaison,’ and he could explain why the salad bar didn't have Iraqi produce or why pork kept appearing on the menu. If you wanted to request a different type of breakfast cereal, he'd listen. Cole didn't have the weathered look of a war-zone concierge. He was a rail-thin twenty-two-year-old whose forehead was dotted with pimples.
He had been out of college for less than a year and was working as a junior aide to a Republican congressman from Virginia when a Halliburton vice president overheard him talking to friends in an Arlington bar about his dealings with irate constituents. She was so impressed that she introduced herself. If she needed someone to work as a valet in Baghdad, he joked, he'd be happy to volunteer. Three weeks later, Halliburton offered him a job. Then they asked for his résumé.
…Whatever could be outsourced was. The job of setting up town and city councils was performed by a North Carolina firm for $236 million. The job of guarding the viceroy was assigned to private guards, each of whom made more than $1,000 a day. For running the palace–cooking the food, changing the lightbulbs, doing the laundry, watering the plants– Halliburton had been handed hundreds of millions of dollars.
Halliburton had been hired to provide ‘living support’ services to the CPA. What that meant kept evolving. When the first Americans arrived in Baghdad in the weeks after Saddam's government was toppled, all anyone wanted was food and water, laundry service, and air-conditioning. By the time Cole arrived, in August 2003, four months into the occupation, the demands had grown. The viceroy's house had to be outfitted with furniture and art suitable for a head of state. The Halliburton-run sports bar at the al-Rasheed Hotel needed a Foosball table. The press conference room required large-screen televisions.”*
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