"the rule was to keep patients until their insurance ran out"
December 7, 2016 1:40 PM Subscribe
When people called in to ask for help or inquire about services, internal documents and interviews show, UHS tracked what a former hospital administrator called each facility’s “conversion rate”: the percentage of callers who actually came in for psychiatric assessments, then the percentage of those people who became inpatients. “They keep track of our numbers as if we were car salesmen,” said Karen Ellis, a former counselor at Salt Lake Behavioral.How treating psychiatric care as a profit-driven business has led to predictably horrifying results.
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