At last, revenge on Belgian telecoms customer service
January 21, 2011 1:59 PM Subscribe
Belgium's telecoms companies have a reputation for customer care that is only slightly better than the Gestapo's. Because of divisions among the linguistic areas, monopolies and a disinterest in oversight, the phone and internet companies are notorious for outstandingly poor customer service. Everyone has a tale to tell. In my case, I had a deal with one company and when my neighbour got connected with a rival firm, instead of putting in a new cable, they literally cut through mine and attached him. They then refused to reconnect me, on the grounds that I was not a customer of theirs. After five weeks of getting nowhere, I had to pay another company to install a new cable. Recently a Flemish TV show fought back for all of us. SLYT. A fine and elaborate prank that needs to be watched to the end. Yes it is a SLYT but for anyone who has ever had to deal with Belgian telecoms or internet companies, this is entirely justified payback.
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