The Incompetence of American Airlines and the fate of Mr. X
November 17, 2009 9:10 AM Subscribe
American Airlines fires AA.com designer for reaching out to customer
posted by tippiedog (158 comments total)
10 users marked this as a favorite
1.) Graphic designer and blogger has bad experience with AA.com, 2.) Designer mocks up AA.com page design and blogs about it, 3.) AA.com UX designer emails blogger with info about challenges the AA.com web team faces, 4.) Blogger posts UX designer's response (anonymously), 5.) American Airlines figures out who UX designer is and fires him/her for talking.
The info that the AA UX designer shared was certainly not flattering to the company, but in my opinion at least, it was not atypical of the challenges in large IT organizations.