Window to Dell Decline
June 29, 2010 4:17 AM Subscribe
Window to Dell Decline: The "Dell Model" became synonymous with efficiency, outsourcing and tight inventories, and was taught at the Harvard Business School and other top-notch management schools as a paragon of business smarts and outthinking the competition. For the last seven years, the company has been plagued by serious problems, including misreading the desires of its customers, poor customer service, suspect product quality and improper accounting. Documents recently unsealed in a three-year-old lawsuit And Reported In The NYTimes show Dell employees went out of their way to conceal serious hardware problems. "They were fixing bad computers with bad computers and were misleading customers at the same time..."
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